MCV.DIGITAL › Inside the box · Layer 03
MCV.CX
Sales + Support.
MCV.CX puts sales and support in one inbox, so every conversation with a customer lives next to their orders.
Explore Inbox + leads → Build your box
01
One inbox
Leads and tickets from every channel arrive together.
02
Next to the orders
Inbox, leads and returns sit beside orders in the console.
03
Same everywhere
Every MCV build connects to CX the same way.
Inside MCV.CX
What MCV.CX does for you.
MCV.CX · Inbox + leadsInbox + leads.
Inbox + leads.
One inbox.
Every lead and conversation from every surface lands in one shared inbox, beside your orders.
- Shared inboxAll channels, one queue.
- LeadsPipeline from first touch.
- AssignmentRoute to the right person.
- HistoryEvery customer's full thread.
generatedMCV.CX · SupportSupport.
Support.
Answered, every time.
Support tickets, returns and visits handled in one system, with the customer's orders right there.
- TicketsOpen, assign, resolve.
- ReturnsRequests tracked to the order.
- VisitsBookings for service businesses.
- AnswersSaved replies and FAQ content.
generated